Terms & Conditions

This site is owned and operated by At Home Furnishings Outlet Limited trading as Portrack Lighting Centre (referred to as Portrack Lighting "we" "us" "our" or “Seller”).

At Home Furnishings Outlet Ltd, head office is at:
2a Malleable Way, Stockton-on-Tees, Cleveland, TS18 2QX.
Company Registration Number: 04121045
VAT Number: 755346514

By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions. All other terms and conditions, including those that may be proposed in any order submitted by you, are expressly excluded and shall have no effect.

These terms relate to sales over the Internet only. Separate terms and conditions apply to purchases made directly from our stores.

Products
Measurements are given as a guide and may vary slightly. All our prices are inclusive of VAT and exclude the price of delivery. Photographs displayed on our website and display models and samples in our stores are representative of the finished product. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be shade variations, particularly with natural products such as wood and glass. Colours will be affected by your monitor and therefore may not be 100% accurate to the finished product. Exact colour samples can be seen in the store.

Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and MasterCard and Switch. You may also pay using PayPal or Applepay. When confirmation of the order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. Your order will be deemed to have been accepted by us only once you have received delivery. We reserve the right not to accept an order if: we do not have the stock to full fill the order, we are unable to deliver the product to your area, an item was incorrectly priced or described on the website, your payment was not authorised, you have not complied with our terms and conditions of sale.

Shipping and Handling
Collection from our store is permitted; the prices on our website reflect online orders only. You may collect the items from our store and negate handling and postage charges however you need to complete and pay for the order online. Once you have placed an order you will be notified by email when your order is ready for collection. You must have received a collection status email from us informing you that your order is ready for collection; otherwise, the prices for the items you have selected (and / or) paid for are those that are in effect at the store, at the time of your visit / purchase.

Delivery
Delivery is free of charge for orders over £100 (£6.99 for orders under £100) for delivery within England, Wales and Central Scotland on most items with a few exceptions which are noted before payment is processed. Charges for deliveries outside this area are available on request. We only deliver to the door of any house/apartment, except when arranged separately at the time of order which may incur an additional charge. If you believe your delivery address is outside England, Wales and Central Scotland then please contact us before you attempt to place an order.

We aim to dispatch all orders within 3-7 working days of receipt, subject to payment clearance and stock availability. If we are unable to dispatch items within this time, customers will be notified of the likely delivery date and given the option of proceeding with the order or cancelling.

Charges for deliveries outside this area are available on request. We only deliver to the first floor of any house/apartment, except when arranged separately at the time of order which may incur an additional charge. If you believe your delivery address is outside England, Wales and Central Scotland then please contact us before you attempt to place an order.

All delivery dates quoted at the time of your order are estimates. Whilst we make every effort to ensure that we honour estimated delivery dates, circumstances beyond our control may cause delivery dates to be changed.

Returns Policy
We offer a no-quibble returns policy and will happily exchange or refund any product that is unsuitable for whatever reason that is purchased online (UK ONLY) excluding bespoke items that have been made to your specifications. However, the Buyer must return the item or items to us, at their own expense within 7 days in the same condition and packaging in which the item or items were delivered. Missing items will be deducted from your refund. Once the goods have been received and inspected a refund for the cost of the items returned will be issued within 7-14 days.

If you cancel your order once it has been delivered, you must not use the goods, you must take care of them until returned to us. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty. Please ensure that the goods are maintained in a saleable condition, complete with instructions and fixings and in their original packaging. Lights and self-assembly furniture cannot be returned once assembly is part or fully completed unless the item is found to be faulty.

PLEASE NOTE: if the product arrives to us damaged, you are responsible for claiming against the courier that you have contracted.

Cancelling your order (online only)
When the Buyer is acting as a Consumer (e.g. individuals buying for private use rather than for business use), the Buyer has the right to cancel the order by notifying us in writing (including email) before delivery or within 7 working days of receiving of the goods EXCEPT where the goods have been made to the consumer's specifications (Made To Order). When a Consumer cancels an order under "The Consumer Protection (Distance Selling) Regulations 2000" the Products must be returned to the Seller as outlined in Section title "Returns Policy" of these Terms & Conditions. The Seller will issue a full refund to the Buyer of the price paid for the Products. Delivery charges will not be refunded after Delivery unless agreed by the Seller.

Made to Order Product
Made to order products, have been produced specifically for you, therefore no refunds or exchanges can be made after 24 hours of placing your order unless there is an error on our part regarding the product specification, or the item is found to be faulty.

Delivery Schedule
The Seller shall not be liable for any delay in delivery howsoever caused. Delivery to remote mainland areas or to areas outside mainland Great Britain will be subject to additional delivery charges. The Buyer should check with the Seller before placing an order if in doubt. The Seller will endeavour to advise the Buyer of any such charges before an order is accepted.

It is recommended that the Buyer requests the Seller to check on the order status and the likely charges before confirming order cancellation. Where the product ordered is held in stock we will deliver your order right away. We will normally send your order to you within 3-7 business days. If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to Portrack Lighting Centre. If you require re-delivery, Portrack Lighting reserves the right to charge additional shipping costs.

Storage
Unfortunately, we do not have the facility to store your product for any length of time therefore if you cannot take the product within two weeks of us advising you of its availability, we will charge storage charges of £25 per week for a maximum of four weeks, after which we deem the order to be cancelled.

Where the product is a standard stocked line, the stock will be returned to free stock, which means that it will be made available to other customers. In this case, we cannot guarantee immediate product availability when you are ready to take the order.


Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

VAT & Tax Charges
All of our quoted prices are inclusive of VAT at the prevailing rate. However, adjustments will have to be made to comply with any change in rates or other legally imposed changes in respect of VAT.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
 
Warranty
Portrack Lighting Centre guarantees all Goods for 1 year (unless a longer guarantee/warranty is stated on the product page) from the date of receipt against defective parts, manufacture, materials and/or workmanship (Click here for returns policy). The product(s) supplied are to be used for the purpose and in the manner for which they were designed. We are unable to accept a claim if the product has been subject to unfair wear and tear, misuse, or accidental damage. After 28 working days from the date of delivery, goods deemed faulty may be repaired or replaced dependent upon the nature of the fault and our discretion. No responsibility will be accepted for damaged caused by cleaning if the care and maintenance instructions supplied have not been followed. We or our manufacturers may choose to instruct an independent third-party specialist to carry out an in-home assessment of your product and claim to assist in our decision-making. Our warranty only applies to domestic products that have been purchased and used in a domestic setting. Our warranty does not apply to products used in a commercial setting or premises unless agreed in advance. Our warranty can't be transferred to anyone else if you decide to sell your product within the warranty period. Some of our suppliers offer extended warranties on various products. These extended warranties may require the product to be registered with them to activate the extension. In the 12 month period Portrack Lighting will take care of all service issues in the first instance. After this time, extended warranties will be passed on to the supplier/manufacturer and these will be subject to their own terms and conditions.

Reaching Us
If you need to reach us, please email, call or write to us at:

Portrack Lighting Centre
Southside Retail Park
Portrack Lane
Stockton On Tees
Cleveland
TS18 2TA

E-mail: enquiries@portracklightingcentre.co.uk

Telephone: 01642 704104

Our working hours are Monday to Saturday 9.30am to 6.00pm & Sunday 10.30am to 4.30pm

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.