Help & Contact

Mattress & bed sizes:

    Small Single: 2'6" x 6'3" (75cm x 190cm)
    Single: 3' x 6'3" (90cm x 190cm)
    Small double: 4' x 6'3" (120cm x 190cm) also known as a 3/4 bed or mattress
    Double: 4'6" x 6'3" (135cm x 190cm)
    King: 5' x 6'6" (150cm x 200cm)
    Super king: 6' x 6'6" (180cm x 200cm)

Choosing a bed
A bed is the most important piece of furniture you can buy. We spend roughly a third of our lives in bed, between six and eight hours each night. This is why we suggest you come in-store when you have plenty of time and no distractions as a bed can dramatically improve your health and wellbeing.

Choosing and buying a bed is an intensely personal choice. Finding the right combination of both the bed base and mattress will give the ultimate degree of support to suit your needs. Many people think that buying a new mattress will give them a brand new bed. However, it’s very important to check the condition and type of the existing base. If it is an old base the new mattress will follow its worn contours thus bringing no improvement. Different types of bases may also make the mattress feel different from the shop floor model. Check if your base has a solid base, sprung slats, or a sprung upholstered base. We can then make sure you try the mattress on a similar base in-store. The right bed is one that is comfortable and supportive. Different people find different beds comfortable so it is important to try a range of beds for comparison. If the bed is for two people, it is also important for both to try the beds. The larger the bed the larger the sleeping area each person has. Lack of space is one of the main reasons for poor sleep so bigger is always better.

Things to avoid when choosing your bed:
Prodding with your hand is no use, especially pocketed sprung mattresses that are designed to depress with your full body weight. Sitting on the edge of the bed will also give a false impression, particularly if the divan has a sprung base. The only proper way to test a bed is to lie on it – preferably both on your back and side for an extended period of time.

What's the Snug firmness rating?
Comfort is very subjective. There are lots of different "feels" so we recommend you try a few out and see which feels best. Here's a guide to our number snugness ratings.

    1 - Soft/Gentle - Best for side sleepers - If you sleep on your side and like the feeling of being cocooned these may be your best option.
    2 - Medium - Best for sleeping in several positions - If you change positions whilst you sleep from your side to your back or are a side sleeper who prefers a firmer feel.
    3 - Medium/Firm - Best for back or side sleepers - If you change positions whilst you sleep from your side to your back.
    4 - Firm - Best for back or front sleepers - If you prefer to sleep on your back or on your front you may prefer these mattresses which offer the right support.
    5 - Extra Firm- Best for back sleepers - Our firmest level of support also sometimes referred to as an orthopaedic mattress offers very firm support.

How often should I turn my mattress?
Always refer to the manufacturer's instructions. However, unless you have purchased a 'No Turn' mattress we recommend that during the first six months of use, your mattress should be turned every two weeks and then monthly thereafter.
You should alternate between turning the mattress over and rotating it from top-to-tail to ensure even settlement. If your mattress has handles, use these to position it on the divan base. No turn mattresses should still be rotated on a monthly basis.
Dunlopillo mattresses do not need to be rotated or turned at all.

How often should you change your mattress?
It is recommended that you change your mattress every seven years. After this length of time, it will have been subjected to more than 20,000 hours of wear and tear. That's bound to have taken a toll! So, if you're wondering whether it's time to replace your mattress, the first thing you should consider is how long you've had it.


What does a mattress topper do?
A mattress topper is an extra layer of cushioning that goes over your mattress before you put your bed sheets on. They provide additional support and comfort, while also making your bed feel more luxurious and cosy.

Our mattress guarantees

    All our mattresses carry a minimum warranty of 5 years

    Our mattresses are designed to work to their optimum level when paired with one of our divan bases or one of our bedsteads. If a mattress is used on a base that is not compatible or a bedstead where the gaps between the slats are greater than 70 mm, it will not be protected under the terms of our guarantee

    The guarantee does not apply to the settlement of fillings

    We reserve the right to refuse to collect and/or dispose of any unsanitary mattress or divan base

    If a mattress and base has been purchased then only the faulty element is covered – i.e. either the mattress or base

    Please follow the care instructions supplied by the manufacturer, otherwise the guarantee maybe be invalid

    Your guarantee is for domestic use only by you or your family. If there’s evidence of product abuse, misuse, animals have been allowed to sleep on the product, or other pet damage your guarantee will be void.

Mattress settlement explained
A mattress with generous layers of comfort fillings should be expected to demonstrate ‘body impressions’ and is an indication that the mattress is performing correctly. Similar to a good pair of leather shoes, a new mattress will ‘relax’ and take on the shape of the user. The extent to which the mattress will show signs of settlement depends on a number of factors such as the weight of the user, the amount of fillings, the type of fillings, the firmness of the mattress, whether the mattress is two-sided or single sided. Larger size mattresses such as super king size (180cm wide) and king size (150cm wide) will show signs of settlement more so than a smaller size mattress. This is because there is a wider area in the centre of the mattress that doesn’t get used and the fillings don’t become compacted. This ‘ridge in the middle’ accentuates the sleeping areas on either side of it where the fillings will have settled or compacted during the night. The Furniture Industry Research Association (FIRA) provides guidelines that suggest the settlement of up to 4cm is acceptable for a mattress that is 5 years old. I addition settlement depth may be higher when the mattress has been recently used as the mattress will recover some height by the time it is to be next used.
In our experience settlement can be a cause for unnecessary concern. Whilst these body impressions can be quite noticeable, they are not necessarily a sign that the mattress support has failed. A mattress that has collapsed will be very evident. There will be a distinct lack of support, almost a sensation that you can feel right through to the bottom surface of the mattress.
We recommend prolonging your mattress's life and minimise the effects of settlement you follow the care instructions supplied by the manufacturer. This will include rotating the mattress 180 degrees on a no turn mattress and turning and rotating a traditional turn-able mattress on a regular basis.
One of the best mattresses that avoids settlement is a Dunlopillo mattress with a 100% pure latex core. Settlement issues are reduced as the pure latex core will only lose around 2% of its overall height during its lifetime. Their Mattresses and beds are guaranteed for 8 years. They require no turn and even no rotation of the mattress due to its resilience.

Memory Foam
Odour: Some residual foam odour will be apparent when your memory mattress is first unwrapped. This is quite normal and is not cause for concern. Please give the mattress time to air, leave unwrapped in a well ventilated room for several hours before making your bed up.

Softening: Slight softening of the foam over time is normal and should not be seen as a fault. If you have not had a memory foam mattress before please allow a couple of weeks to become used to the very different feel of a memory foam mattress and remember that indentations from body weight will recover during the day.

Discolouration: Yellowing of the foam is a natural occurrence and will not affect the performance of the mattress.

Heat Retention: The insulation properties of memory foam can cause a degree of heat retention. It should be remembered that the mattress will not produce heat itself and body heat is dissipated continuously. If you get hot during the night or are going through menopause a memory foam mattress may not be for you. Look at a natural filling mattress or a latex mattress.

Bedroom Fitting Service

If you purchase a bedroom range from us we can recommend a fitter who specialises in ready to assemble furniture to install your bedroom furniture. This service is only available in the North East of England and is an assembly service only.

Fixing the wardrobes to the wall is not included in this service. It is the responsibility of the customer to safely secure items to the wall with the fitting provided.

Please call us for a quote on 01642 704 108 or you can contact us using the the contact form on the link below.

Yes, we offer interest free credit on most products (excluding clearance lines), subject to the terms below:

Purchase the items you need without having to worry about the costs upfront. Interest Free credit is available on selected products provided by Novuna instore. To qualify you need to spend:

A 20% deposit is required for all options, and is only available in-store. (we can send a link to your email if required - please call for details)

The example below is based on a typical finance purchase: 

Who Can Apply for Finance?

• Applicant must be 18 years or older on the application date
• In permanent UK Residence – minimum 3 years
• Not working through disability and in receipt of disability benefit 
• Permanent employment working at least 16 hours per week, retired, self-employed, not working through disability and in receipt of benefits & the self-employed.

Terms and Conditions

• To qualify you need to spend a minimum of £500 and a 20% deposit is required
• For 3 years interest free credit there is a minimum spend of £3750 and a 20% deposit is required. 3 year finance is available in store only)
• ID will be required for application (proof of address & proof of signature)
• Credit is subject to application and status
• Full terms and conditions available on application
• You will need to visit one of our showrooms to apply

At Home Furnishings Outlet Ltd acts as credit broker/intermediary and not as a lender. At Home Furnishings Outlet Ltd is authorised and regulated by the Financial Conduct Authority. Credit is provided by Novuna Finance instore. Pay in 3 is provided by Klarna, and is authorised and regulated by the Swedish Financial Services Authority, with limited supervision by the Financial Conduct Authority and Novuna Finance is regulated by the Financial Conduct Authority (FCA)

 Yes, we offer a warranty on all our lighting products. The specific terms and duration of the warranty vary by product, but generally, our warranty covers manufacturing defects and issues that arise under normal usage conditions. Please refer to the product details or contact our customer service team for more information on the warranty for your specific lighting product.

Lumens measure the brightness of a light source, while watts measure the energy consumption. In the past, people chose bulbs based on watts, assuming higher wattage means brighter light. With modern LED technology, lumens are a more accurate way to determine brightness. For example, an LED bulb with 800 lumens provides the same brightness as a traditional 60-watt incandescent bulb but uses much less energy.

Bathroom Lighting Regulations

This depends on where in the bathroom the light is going and how far it will be from the water around the bath, sink and shower.
IP Ratings (Ingress Protection Ratings) are specified on each light fitting. All installations must comply with guidelines that are based on a zonal concept. Each zone rating (IP) is determined by the degree of risk of electric shock.

ZONE 0: This is the area inside the bath or shower basin and is rated at IPx7.

ZONE 1: Refers to the area above the bath or shower up to a height of 2.25 metres and carries a minimum rating of IPx4.

ZONE 2: Covers an area 0.6 metres wide immediately next to, and all around zone 1, plus the area over 2.5 metres high directly above the bath or shower. Wash basins should also be treated as zone 2. The minimum rating here is IP x 4. Where water jets are likely to be used for cleaning purposes in zones 1 and 2, the rating is a minimum IPx5.

OUTSIDE ZONE: Covers any area outside Zone 1 and Zone 2, there is no special requirement in this zone. Bathrooms are now allowed to contain a socket outlet, this must be located 3M outside Zone 1. Lighting circuits and any socket outlet circuit in a room containing a bath and/or shower must be provided with 30MA RCD protection.

AREAS AROUND SINKS: Covers up to 60cm. Zone 2 IPx4 luminaires should be installed in this zone.

The amount of light needed for a room depends on the room's purpose, size, and natural light availability. A general guideline is to aim for 20 lumens per square foot for ambient lighting in living areas and 30-40 lumens per square foot for task-oriented spaces like kitchens and workspaces. To calculate the total lumens needed, multiply the room's square footage by the recommended lumens per square foot. Our team can also provide personalised lighting advice based on your specific needs.

PIR stands for Passive Infrared. PIR sensors detect infrared radiation emitted by warm objects, such as people. When someone enters the sensor's field of view, it detects the change in infrared radiation and triggers the light to turn on. PIR sensors are commonly used in security lighting and energy-saving applications.

Yes, many LED lights are dimmable, but it’s important to use them with compatible dimmer switches. Some LEDs are not dimmable, so always check the product specifications. Using the wrong type of dimmer can cause flickering or reduced lifespan of the LED lights. If you need help selecting the right dimmable LED and dimmer switch, our customer service team is here to assist you.

Smart lights are lighting products that can be controlled remotely via smartphone apps, voice assistants, or home automation systems. They offer features like dimming, colour changing, scheduling, and integration with other smart home devices.

The lifespan of our bulbs varies depending on the type and usage. LED bulbs typically last the longest, often up to 25,000 to 50,000 hours. This means that if used for an average of 3 hours per day, an LED bulb can last over 20 years. Other types of bulbs, like CFLs and halogens, have shorter lifespans. Specific lifespan information is provided in the product details for each bulb.

Integral LED refers to LED lighting where the light source is built into the fixture itself, rather than using a replaceable bulb. This design allows for more compact, efficient, and sometimes more aesthetically pleasing lighting solutions. Integral LEDs are known for their long lifespan, energy efficiency, and consistent light quality.

Colour temperature refers to the hue of light produced by a bulb, measured in Kelvins (K). Lower Kelvin values (2700K-3000K) produce a warm, yellowish light, similar to traditional incandescent bulbs, ideal for living rooms and bedrooms. Mid-range Kelvin values (3500K-4100K) offer a neutral white light suitable for kitchens and bathrooms. Higher Kelvin values (5000K-6500K) emit a cool, bluish light, often used in workspaces and areas requiring high visibility.

Returns & warranty policy

Made to Order Product

Made to order products, have been produced specifically for you, therefore no refunds or exchanges can be made after 7 days of placing your order unless there is an error on our part regarding the product specification or the item is found to be faulty.

Standard Product

We offer a no quibble returns policy on any other product that has not been made to order and will happily exchange or refund any product which is unsuitable for whatever reason. However, the Buyer must return the item or items to us, at their own expense within 7 days in the same condition and packaging in which the item or items were delivered. Missing items will be deducted from your refund.

 
The buyer must notify At Home Furnishings of any damages or defects within 3 days of delivery.

 
Please note that you have a statutory duty to take reasonable care to ensure that the goods are not damaged in transit and that we receive the goods. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty.

All these conditions are in full accordance with the Distance Selling Regulations of 2000. For more information click www.opsi.gov.uk/si/si2000/20002334.html (UK ONLY). Please note if you purchase in-store the goods purchased are not subject to the consumer protection (distance selling) regulation 2000

Faulty Goods Damaged or faulty Goods will be replaced or refunded. Please note that the courier will ask you to sign for the goods on delivery. If you have not been given an opportunity to examine the goods, please sign for them “unexamined.” If you notice that the outer packaging is damaged, then please sign the delivery paperwork as “package damaged” or if you so wish, refuse the delivery.

If you cancel your order once it has been delivered, you must not use the goods, must take care of them and must make them available to us when we call to collect them on the date we will agree with you. We will collect the goods and then refund the cost of the items ordered within 30 days of cancellation.

Please ensure that the goods are maintained in a saleable condition and in their original packaging. Self-assembly furniture cannot be returned once assembly is part or fully completed unless the item is found to be faulty.

If you do not comply with your obligations above, we will not agree to the refund or may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or goods that you have damaged or lost). Your statutory rights are not affected.

Warranty

At Home Furnishings guarantees all Goods for 1 year from the date of receipt against defective parts, manufacture, materials and/or workmanship. The product(s) supplied are to be used for the purpose and in the manner for which they were designed. We are unable to accept a claim if the product has been subject to unfair wear and tear, misuse, or accidental damage. After 28 working days from the date of delivery, goods deemed faulty may be repaired or replaced dependent upon the nature of the fault and our discretion. No responsibility will be accepted for damaged caused by cleaning if the care and maintenance instructions supplied have not been followed. We or our manufacturers may choose to instruct an independent third-party specialist to carry out an in-home assessment of your product and claim to assist in our decision-making. Our warranty only applies to domestic products that have been purchased and used in a domestic setting. Our warranty does not apply to products used in a commercial setting or premises unless agreed in advance. Our warranty can't be transferred to anyone else if you decide to sell your product within the warranty period.

Some of our suppliers offer extended warranties on various products. These extended warranties may require the product to be registered with them to activate the extension. In the 12 month period At Home Furnishings will take care of all service issues in the first instance. After this time, extended warranties will be passed on to the supplier/manufacturer and these will be subject to their own terms and conditions.

Your statutory rights are not affected.

Reaching Us

If you need to reach us, please email, call or write to us at:

At Home Furnishings

Southside Retail Park

Portrack Lane

Stockton On Tees

Cleveland

TS18 2TA

E-mail: enquiries@athomefurnishings.co.uk

Telephone: 01642 607912

Our working hours are:

Monday to Saturday 9.30 am to 6.00 pm

Sunday 10.30 am to 4.30 pm

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

If you have any doubts about your statutory rights please contact your local Trading Standards Department or Citizens Advice Bureau.

All our beds are crafted to the highest standards in the UK by British manufacturers. By using this care guide and the directions outlined within it, you can expect your mattress to provide comfort and support for 7-10 years.

Settlement

When you first receive your mattress, slight hollows may appear in the sleeping areas. This is quite normal and is caused by the fillings compacting under body weight, not faulty springs or fillings. The fillings will compress to an even level over the entire surface, which can take up to 4 weeks for your body to adjust and the filling to settle evenly.

Turning and rotating the mattress as described below will benefit and help this process, and ensure even settlement.

Turning Sprung Mattresses

All of our sprung mattresses have substantial layers of upholstery fillings and require turning and rotating to ensure even settlement across the whole surface of the bed. Rotate the mattress head to foot and turn over completely once a fortnight for the first twelve weeks, then once a month. If you do not turn your mattress regularly, hollows will form in the sleeping area. To maximise the comfort and longevity of your mattress, follow the directions on the care label attached to the mattress.

Turning Latex, Memory Foam & No Turn Mattresses

These types of mattresses only have one sleeping surface so cannot be turned over. The mattress should, however, be rotated through 180 degrees monthly. With ongoing use, the cells within the foam will open fully and the sleeping surface will react more quickly. The mattress may feel as if it is gradually getting softer, but the important pressure relieving properties remain the same, and eventually the whole mattress will react evenly.

Dimensions 

A mattress is made slightly shorter than the base to accommodate bed linen and some headboards. A pocket sprung mattress can compact during storage and transport, due to it's construction, and may be slightly short on arrival, but this will rectify itself with use.

Bed Bases

Our mattresses (excluding bedstead models) have bases that are recommended for use with them. Using a new mattress on an old base can damage it. Please make sure your base is solid and not damaged.

Handling

Many of our mattresses are heavy and you will need help when turning or moving your mattress. The handles provided are ideal for turning or rotating but are not designed for the mattress to be carried far. Do not roll or fold the mattress, as this can damage the internal components.

Sitting on the edge of the bed puts undue strain on the springs at the edges and can damage the mattresses border. Do not allow children to jump on the mattress, as this will cause damage.

Protecting and Cleaning the Mattress

After delivery, the mattress should be aired for a minimum of four hours to freshen and remove any aroma that may be caused by storage. The mattress should be aired every week by turning the linen back for a few hours. We recommend you use a mattress protector or an under blanket below the sheet. We have a great selection in store. Try to avoid using a plastic sheet on or under the mattress as this can prevent air circulation and may cause condensation. Clean the bed every few months with a soft brush, do not vacuum as the process can damage the filling. Any spills should be absorbed with a dry cloth and a mild detergent solution. If you follow these recommendations, your bed should provide years of comfort and support.

Once you’ve found rug perfection, you’ll want to keep it looking new for as long as possible. If you spend just a few minutes per week preening and grooming your rug, you’ll keep that “showroom” appeal. On opening, re-roll your rug pile out and leave it in a warm room for 24 hours before putting it in place. This will help to reduce wrinkles and curling from packing.

Vacuuming
If you've chosen a rug that is suitable to be vacuumed, we recommend to do so every other week with a suction type vacuum to prevent dirt from filtering into the pile where it can cause damage to the fibre, look and feel of the rug. If your rug has a fringe, avoid hovering the fringe as this can cause the fringe to pull and unravel. To avoid damage such as the colour fading from sunlight, rotate your rug weekly so that it’s not affected by direct sunlight. You should never use a rotating brush cleaner, as this can cause damage to the backing and loosen threads.

Spills
It’s going to happen at some point, wine, tea or coffee will be spilt on your rug centrepiece. Grab a clean white cloth or paper towel and dab the spilt liquid. Do Not Rub, this will cause the spillage to spread. Simply wipe the stain to clean thoroughly then throw away the used wipe. The blotting action lifts the spillage. It is not like other products which sometimes mix the stain into the carpet fibres. You can dab with a carpet cleaner until the stain has been removed, pat excess moisture with a paper towel and allow it to dry. On stubborn stains, particularly dark stains on a light coloured rug, the cleaning process will need to be repeated. Please note: You should never use spot cleaner on a wool rug, this will “set” the stain, making it impossible to remove.
The materials below should always be kept away from fire. Please check the care instructions of your rug, to keep it looking new and protected from any damage.

Wool Rugs: Some loss or ‘balling’ of surface fibres is normal on new wool rugs and is not a defect. This should reduce with normal use and regular cleaning, with a hand brush. Do not vacuum. Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors. Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness. Do not pull any loose threads please cut loose threads carefully with scissors to remove. Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes. Turn your rug regularly to ensure even wear. Clean spills immediately by blotting with a clean dry white cloth (Do Not Rub).

Shaggy Rugs: Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors. Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness. Do not pull any loose threads, please cut loose threads carefully with scissors to remove.
Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes. Turn your rug regularly to ensure even wear. Clean spills immediately by blotting with a clean dry white cloth (Do Not Rub). A small amount of fibre loss is normal on a new rug. Latex is used in the making of this rug. To clean shake upside down, do not vacuum.

Polyester: Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors. Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness. Do not pull any loose threads, please cut loose threads carefully with scissors to remove. Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes. Turn your rug regularly to ensure even wear. Clean spills immediately by blotting with a clean dry white cloth (Do Not Rub).
A small amount of fibre loss is normal on a new rug. Latex is used in the making of this rug. May be carefully vacuumed using a floor or brush attachment.

Cotton Rugs: A small amount of fibre loss is normal on a new rug. Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors. Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness. Do not pull any loose threads please cut loose threads carefully with scissors to remove. Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes. Turn your rug regularly to ensure even wear.
Clean spills immediately by blotting with a clean dry white cloth (Do Not Rub). Latex is used in the making of this rug. May be carefully vacuumed using a floor or brush attachment.

Jute / Natural Fibre Rug: Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors. Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness. Do not pull any loose threads please cut loose threads carefully with scissors to remove. Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes. Turn your rug regularly to ensure even wear. Clean spills immediately by blotting with a clean dry white cloth (Do Not Rub). A small amount of fibre loss is normal on a new rug. May be carefully vacuumed using a floor or brush attachment. Colours may vary due to natural fibres.

Acrylic Rugs: Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors. Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness. Do not pull any loose threads please cut carefully loose threads with scissors to remove. Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes. Turn your rug regularly to ensure even wear. Clean spills immediately by blotting with a clean dry white cloth (Do Not Rub). A small amount of fibre loss is normal on a new rug. Latex is used in the making of this rug. May be carefully vacuumed using a floor or brush attachment.

Nylon Rugs: Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness. Do not pull any loose threads, please cut loose threads carefully with scissors to remove. Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes. Turn your rug regularly to ensure even wear. Clean spills immediately by blotting with a clean dry white cloth (Do Not Rub). A small amount of fibre loss is normal on a new rug. Latex is used in the making of this rug. May be carefully vacuumed using a floor or brush attachment. Washable at 30°c Gentle Cycle. ALWAYS seek professional cleaning advice for stains.
•    Do not Bleach
•    Do not Tumble Dry
•    Do not Iron
•    Do not Dry Clean

Polypropylene Rugs: Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors. Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness. Do not pull any loose threads, please cut carefully with scissors to remove. Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes. Turn your rug regularly to ensure even wear. Clean spills immediately by blotting with a clean dry white cloth (Do Not Rub). A small amount of fibre loss is normal on a new rug. Latex is used in the making of this rug. May be carefully vacuumed using a floor or brush attachment.