Returns policy

Made to Order Product

Made to order products, have been produced specifically for you, therefore no refunds or exchanges can be made after 7 days of placing your order unless there is an error on our part regarding the product specification or the item is found to be faulty.

Standard Product

We offer a no quibble returns policy on any other product that has not been made to order and will happily exchange or refund any product which is unsuitable for whatever reason. However, the Buyer must return the item or items to us, at their own expense within 7 days in the same condition and packaging in which the item or items were delivered. Missing items will be deducted from your refund.

The buyer must notify At Home Furnishings of any damages or defects within 3 days of delivery.

Please note that you have a statutory duty to take reasonable care to ensure that the goods are not damaged in transit and that we receive the goods. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty.

All these conditions are in full accordance with the Distance Selling Regulations of 2000. For more information click (UK ONLY). Please note if you purchase in-store the goods purchased are not subject to the consumer protection (distance selling) regulation 2000

Faulty Goods Damaged or faulty Goods will be replaced or refunded. Please note that the courier will ask you to sign for the goods on delivery. If you have not been given an opportunity to examine the goods, please sign for them “unexamined.” If you notice that the outer packaging is damaged, then please sign the delivery paperwork as “package damaged” or if you so wish, refuse the delivery.

If you cancel your order once it has been delivered, you must not use the goods, must take care of them and must make them available to us when we call to collect them on the date we will agree with you. We will collect the goods and then refund the cost of the items ordered within 30 days of cancellation.

Please ensure that the goods are maintained in a saleable condition and in their original packaging. Self-assembly furniture cannot be returned once assembly is part or fully completed unless the item is found to be faulty.

If you do not comply with your obligations above, we will not agree to the refund or may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or goods that you have damaged or lost). Your statutory rights are not affected.


At Home Furnishings guarantees all Goods for 1 year from the date of receipt against defective parts, materials and/or manufacture (Please see returns policy). The product(s) supplied are to be used for the purpose and in the manner for which they were designed. If Goods have become compromised as a result of misuse this warranty is void. After 28 working days from the date of delivery, Goods returned may be repaired or replaced dependent upon the nature of the fault. No responsibility will be accepted for damaged caused by cleaning if the care and maintenance instructions supplied have not been followed. Your statutory rights are not affected.

Reaching Us

If you need to reach us, please email, call or write to us at:

At Home Furnishings

Southside Retail Park

Portrack Lane

Stockton On Tees


TS18 2TA


Telephone: 01642 607912

Our working hours are:

Monday to Saturday 9.30 am to 6.00 pm

Sunday 10.30 am to 4.30 pm


If you have any doubts about your statutory rights please contact your local Trading Standards Department or Citizens Advice Bureau.