Delivery & Returns

Important notice:

Many of our products are made to order. All delivery lead times are on the product pages please note these are approximate. We will endeavour to keep you informed of any unexpected delays. Both At Home Furnishings and our manufacturers and suppliers are working as efficiently as possible whilst adhering to the government’s COVID-19 guidelines in order to get all orders manufactured and delivered to our valued customers in a safe and timely manner. We would like to thank you for your understanding and patience and promise you of our undivided attention throughout the process.

To maintain a high level of customer service, delivery & fitting service and after-sales service, we only supply sofas, furniture, beds & bedroom furniture to the North East of England.

 

Larger item deliveries:

Sofas, Furniture, Beds and Mattresses for delivery within the North East of England.

Delivery charge amount =  £59

We only deliver to the first floor of any house/apartment, except when arranged separately at the time of order which may incur an additional charge. If you believe your delivery address is outside our delivery area please contact us before you attempt to place an order.

 

Please note the information below only applies to the following: 

Rugs, Lighting, Art and Smaller items *The Ava Mattress is also included

For delivery tracking please include an email address or mobile number with your order. You will receive a text or email from courier DPD on the morning of delivery with a predicted 1 hour time slot for delivery. DPD Local deliver Monday to Friday.

 

Zone A & B:

All postcodes in England, Wales, Southern & Central Scotland

Orders under £100.00 = £4.99

Orders over £100.00 = FREE

For addresses further afield please see details at the bottom of the page

 
Deliveries further afield:
 

Zone C:

Northern Ireland & Scottish Highlands

Postcodes: AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49, PH50, BT

Orders under £100.00 = £19.99 

Orders over £100.00 = 14.99

 

Zone D & E:

Isles of Scilly, Orkney Islands, Shetland Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Northern Ireland

Postcodes: HS, IV41 to IV49, IV51, IV55, IV56, KA27, KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE, IM, IOW

All postcodes in Southern Ireland

Orders under £100.00 = £29.99

Orders over £100.00 = £24.99

 

If you have a question, need to check availability or require more information please contact us on 01642 607912


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